Complaints Procedure

We always aim to go above and beyond to deliver healthcare services. However, for any reason, if you are not happy with the service provided, we will treat all complaints with dignity, respect, and confidentiality.

You are able to contact us by Phone, email, or by writing to our address.

We will ensure:

  • Complaints are dealt with efficiently and investigated
  • You are treated with respect and receive a timely and appropriate response

For Urgent issues Call us on 01642 961 500 

If you feel unable to approach us at Coatham Pharmacy you can contact NHS England directly to step in and aid with the issue. NHS England Durham, Darlington & Tees Area Team the Old Exchange, Barnard Street Darlington, Dl3 7DR. Tel: 01138251600